Got questions for Cha Cha? You’ve come to the right place.

Don’t see your question here? Shoot us an email – we’re very friendly! hola@chachatea.com.au

What is a Tea Mixer? 💕
It’s basically a really strong cup of tea! We brew loose leaf tea with purified water and bottle it. No added preservatives or sugars, just lots of tea with a little water. We make it strong so all you need to do is add a little to water and like magic, you have an instant iced tea! No mess, no tea bags. Simply pour and sip tea the Cha Cha way.
How many drinks per 500ml Tea Mixer? 
There are 10-15 serves in each bottle depending on the cup size you are pouring into. General ratio is 50ml to 1 cup of water or sparkling water.
If I have an allergy to nuts, dairy, or gluten, am I able to drink Cha Cha products?
 Our teas are gluten free and diary free but please be aware that our teas do not come from certified nut, gluten - or dairy-free facilities. We recommend you talk to your physician before drinking our teas. 
Do Cha Cha Mixers contain any added sugars?
 NO!! We have absolutely no added sugar to our products. The only sweetener is the fruit and teas own natural fructose.  
Which preservatives and additives do your products have in them?
NONE!! There is definitely no added nasties in our beautiful mixers and boosters. 
Where is Cha Cha Tea sourced from and is it organic? 
Although Cha Cha products are not certified organic our teas are sourced from small holding family run plantations internationally. We have close relationships with our suppliers and we pride ourselves on sustainable sourcing and manufacturing. We compost all by-products after manufacturing in the Geelong area with local farmers. 
Are all Cha Cha Tea products suitable for Vegans?
Yes, they certainly are. The only exception is our Chai Charmer Tea mixer which is steeped with raw honey. 
Which of the Cha Cha range contain caffeine?
Only our yummy Wake Me Cold Brew Coffee Mixer is a standard shot of coffee. Our Chai Charmer does contain a very small amount of caffeine approximately 30mg of caffeine (3 oz of black tea) compared to roughly120mg in an average cup of coffee.
Can children drink Cha Cha Tea?
Yes! They sure can. We have loads of little people who are Cha Cha lovers. Our pink latte is fast becoming a fantastic sugar free alternative to baby chino’s in many of the cafe’s we feature in. (We advise that children do not drink the Cold Brew Wake Me mixer as it contains caffeine, unless you want to watch your child have a complete melt down and not sleep for several days)
Do you brew Cha Cha Tea in Australia?
Why yes, yes we certainly do. Our Tea Mixers are brewed in a micro brewery in Geelong, Victoria.
Can I blend my Mixers with Alcohol?
Oh baby yes.  
Where do I find recipes on how to make the different Cha Cha Tea beverages?
There are recipes featured in our online blog. 
How long do the Tea Mixers last? And also the Booster Powder?
Your Tea Mixer or Cold Brew Coffee will last unopened in a cool, dark cupboard until the advised best before date. Once the bottle is opened, it needs to be refrigerated and consumed within 4 weeks. Our Booster Powder last for 12 months even once opened, as long as they are sealed properly and stored in a cool, dark container.
What happens to the Mixer if I have opened it and haven’t consumed it in within the 14 days. Can I still drink it? 
As long as its been refrigerated you will be fine for a further 14 days usage.
I’m not a Barista, how do I use the Barista Booster Powders?
You definitely DO NOT need to be a barista to use Cha Cha Boosters. The way to use the barista boosters is by adding a small teaspoon of booster with 50ml of tea mixer and a cup of milk (or milk alternative) and heat of the stove or pour over ice.
Can I use the tea mixers or barista boost in things other drinks
Most certainly! Get creative - you can use it to make raw treats, smoothies, cakes, pancakes, ice-cream, sorbet the list is endless.
How do I store my Cha Cha products?
Best kept stored in the fridge.
How do I know if my Cha Cha online order has been successful?
Once your online ordered is placed and paid in full, you will receive an email confirming your purchase.
Who can help me with a problem with my online order?
If you are having trouble with your online order, please send an email to hola@chachatea.com.au or call 0438 271 747
Can I collect my order in person?
Unfortunately not.
How do I use a Promotional Code that was emailed to me?
When you finish shopping our fabulous range, at the checkout, there is a ‘Promotional Code’ box. Type the promotional code in and the discount will be deducted from the total.
When will my Cha Cha order arrive?
Your Cha Cha order should arrive within 3-5 working days after purchase. 
My Online order hasn’t arrived yet. What do I do?
If your order hasn’t arrived within 5 working days, please send an email through to hola@chachatea.com.au and we follow up your order and get back to you with an arrival date. 
Do you ship internationally?
We currently do not ship internationally, but we are making the steps towards being able to in the near future. 
How much is the shipping on my Cha Cha order?
We have a $10 flat rate across Australia.
Can you ship to my PO Box?
No. Unfortunately we are unable to ship to PO Boxes.
How do I become a stockist? 
Please touch base via our whole enquiry and fill out the attached form. We will try our best to contact you within 24 hours.