Cha Cha Tea shall provide a refund or exchange on an Order where (without limitation):

• A product has exceeded its “Use By” date when received by you;
• An incorrect product was sent to you; or
• The product is faulty or damaged in some way upon receipt by you.

To receive a refund or exchange you must:

• Notify us by phone email ( with the problem with the Order, at which time you’ll be given instructions on how to return the items; and

• Despatch the items for exchange or refund back to Cha Cha Tea.

Cha Cha Tea will not accept returns, nor offer an exchange or refund, where:

• You have chosen incorrectly or mistakenly;
• You have changed your mind;
• You do not like the taste of the product; or
• You have incorrectly treated or stored the product.

Cha Cha Tea reserves the right to decide whether or not to make an exchange or refund until it has received the returned items.